Returns & Exchanges

At Starfire Direct, we want you to be completely satisfied with your home and hearth purchase. If a product doesn't meet your expectations, we offer a straightforward return process for unused items within 30 days of delivery.

1

Request Authorization

Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions for your product.

2

Prepare Your Package

Carefully repackage the item in its original shipping materials, ensuring all manuals, hardware, and protective padding are included to prevent transit damage.

3

Ship the Item

Affix the provided shipping label or your own prepaid label to the exterior of the box and drop it off at the designated carrier location.

4

Inspection and Refund

Once our warehouse team inspects the returned item to confirm it is in new condition, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing